Telephone
Service Move Details
TC Telecom Business Communication Solutions
1. The first priority is to get your phone line move
order into the Telco that you are currently using. For
example, Telus, Bell, Rogers, Group Telecom or Allstream.
This must be done a minimum of three weeks prior to
the move. With a signed authorization letter TC Telecom
can call your current Telco and have the lines moved
for you. Also it must be decided at this time whether
or not you are going to forward your fax line and main
line to alternate numbers to avoid losing calls on the
move date. If you decide to forward your main line and
fax line to alternate locations the person ordering
the move with the Telco must get the call forwarding
feature from the Telco placed on both of these lines
before the move date.
In this case ______________________ will call the Telco
to have all of the lines moved from one location to
another.
Yes forwarding of the pilot number:__________________
to __________________ and the fax number__________________
to ________________ is required or No forwarding is
not required.
2. The next step is that the person who ordered the
lines moved with the Telco will receive confirmation
of the line moving date. __________________will notify
______________ of the confirmation date at this point.
After this point making any changes to the move date
will result in a delay from the Telco moving your lines
so it is VERY important that you pick a move date that
is very solid and attainable. ANY changes to the Telco
order can result in the move order not being done on
time.
3. When TC Telecom has received the confirmation date
we then schedule a work order to do a site survey of
your new location. This service is free of charge. At
this time we check that the cabling is all in place
or what cabling needs to be done for voice and data
communications. After this we will give you a quote
on the cabling and a quote on the moving of your phone
system. You will need to approve the work at this time
if you would like us to proceed. A good estimation of
the cost to move a phone system is 30 minutes/line and
15 minutes/set at a billable rate of $80.00/hour. This
is a little high usually but if anything goes wrong
it is better to over estimate than be over budget.
4. The next step, if necessary, is to complete the cabling
in your new location. The estimated cabling rates are
$175.00 for a dual voice and data run, $90.00 for a
voice run, $140.00 for a data run. All data cables are
Category 5e and include wall jack and patch panel termination,
testing and labeling .
5. On the move day we will come down and disconnect
your phone system from the old location and move it
to the new location. You will experience some down time
i.e. no phone calls during the actual moving of the
phone system unless yourselves or TC Telecom has contacted
the Telco prior and added call forwarding to your main
line and fax. If you have placed forwarding on your
lines TC Telecom will activate that forwarding before
we move the system to avoid down time. Please note that
on this day the Telco does not give an actual time of
the move. If for example your move was on Jan. 21 with
any Telco this is an all day appointment and only rarely
do we get a call notifying us that they are going to
start moving the lines. Therefore, it is best to start
early in the morning, forward the main line and fax
line to alternate sources and set up at the new location
so that everyone is ready when your Telco moves the
lines. When your Telco has finished moving the lines
to the new location TC Telecom will un-forward your
main line and fax line. Then we test your line and set
configuration to make sure everything is running smoothly.
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