FEATURES & BENEFITS
The Business Communications Manager 50
comes pre-loaded with hundreds of features and a full
suite of applications. As your business grows and its
needs evolve, you can activate more capabilities just
by entering a key code.
Voice messaging: a must for the employees
on the go
Even if employees aren’t there to answer the phone,
they can still get the message. With 100 hours of storage
callers can leave information in a mailbox for selected
users, departments or groups of users. Employees can
record personalized greetings and enjoy anywhere-anytime
password-protected access to their messages marked with
calling line ID, time and date of the call and priority
level.
Unified messaging for
simplified and efficient communications
BCM50 consolidates voice, fax and email messages onto
users’ PCs, laptops or PDAs, managing them through
one standard application such as Microsoft Outlook or
Exchange. Important messages are sent and received regardless
of device — a real time saver and productivity
booster.
Automated attendant to ensure calls get
answered
This always-on-duty “administrative assistant”
answers calls to your business with personalized greetings
and menu options -- routing calls to the right people,
departments or voice mailboxes. Provisioning less overhead
for staff and satisfied customers.
Integrated Intelligent Contact
Center to provide better customer service
Contact center functionality enables you to fine-tune
and increase the efficiency of your business; with up
to 50 agents and 30 skill-sets, as well as support for
advanced reporting capabilities. Create an order desk
or reservations department with incoming calls that
can be distributed among designated employees.
Advanced Paging Productivity Pack
for sophisticated paging and text-messaging capabilities
The Advanced Paging Productivity Pack (APP Pack) is
a suite of advanced applications designed to increase
employee productivity, improve customer service and
streamline business processes - virtually anywhere paging
and text-messaging are used. Features include One Button
Paging and Text Messaging, Customer Assistance Paging
and Scheduled Announcements.
Ad-hoc conferencing to
take care of business quickly
Simply and efficiently initiate a teleconference call
with up to 18 simultaneous participants on the spur
of the moment, without the need for a conference operator
or service.
Meet-Me Conferencing
to make meetings easy, secure and productive
This easy-to-use functionality allows parties to establish
a teleconference by calling in to a specified telephone
number and extension at an agreed-upon time. Meet-me
Conferencing is ideal for larger conferences especially
those involving outside suppliers or customers.
Computer Telephony Integration
(CTI)
Simple to activate, set up and manage, CTI enables you
to use third-party, PC-based applications to control
telephone services, such as a click-to-call company
directory or automatic screen “pops” of
a customer’s account status alongside a customer’s
call.
Remote access over the
Internet to ensure everyone’s connected
BCM50 supports up to 10 simultaneous remote worker sessions
that enable authorized users secure access to the company's
voice and data communications network — from anywhere
a high-speed connection is available.
Mobility options to keep
employees accessible and connected
Whether your employees are in the office, nearby or
even traveling, BCM50 has a full suite of mobility offerings
to choose from including digital and IP wireless handsets
or even PDA and PC-based soft-clients. Regardless of
location, your employees can stay connected to customers
and each other.
Flexible Reporting Capabilities
Choose the reporting capabilities that work best for
your business. Basic or advanced reporting versions
allow you to customize and optimize call flow the way
you want; resulting in improved customer service, increased
employee productivity and cost savings.
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