OVERVIEW
The unified communications capabilities
of the Business Communications Manager 450 include unified
messaging, message forwarding*, Meet-Me Conferencing,
Computer Telephony Integration (CTI) and Intelligent
Contact Centre functionality to connect people quickly
- enabling businesses to gain a competitive edge in
an environment where speed, simplicity and savings are
integral to success. Other advanced applications include
robust telephony features, voice messaging, IP networking,
Internet access, mobility solutions and IP telephony.
With an easy-to-use and highly flexible architecture,
the Business Communications Manager 450 enables mid-size
sites to benefit from convergence capabilities that
were previously only available to much larger organizations.
KEY FEATURES:
Simple to use, install, and maintain
Simultaneous support for both digital
and IP telephone sets
Enhanced security features to keep your
vital communications solution protected
Reliable mobility solutions allow employees
to be more reachable and productive
Advanced features provide flexible solutions
for today’s business issues and tomorrow’s
challenges
Nortel BCM Provides Access to Key Features of Unified
Communications
BCM provides a highly effective platform for customers
seeking cost effective Unified Communications solutions.
Applications such as:
Unified messaging for simplified and efficient
communications
BCM450 consolidates voice, fax and email messages onto
users’ PCs, laptops or PDAs, managing them through
one standard application such as Microsoft Outlook or
Exchange. Important messages are sent and received regardless
of device - a real time saver and productivity booster.
Message Forwarding*: a must for employees
on the go
Voice, fax or text messages can be forwarded to a wide
variety of email clients and PDAs keeping employees
connected to customers and each other wherever they
go. You can attach a compressed WAV file to the email,
so users can play the voice message or see the fax message
on the destination device. Its simple to install with
no add-on client software or firmware required. Simply
activate Message Forwarding with the existing BCM Unified
Messaging authorization codes.
Meet-Me Conferencing to make meetings
easy, secure and productive
Reduce your conferencing expenses by eliminating the
need for external services. Parties can easily establish
a teleconference for up to 120 participants using the
CEC, with 60 simultaneous participants on one conference.
A Rich set of user controls enables the "chairperson"
to start, stop, secure and control the conference. A
flexible feature ideal for larger conferences, specifically
those involving outside suppliers.
Computer Telephony Integration (CTI)
Simple to activate, set up and manage, CTI enables you
to use third-party, PC-based applications to control
telephone services, such as a click-to-call company
directory or automatic screen "pops" of a
customer’s account status alongside a customer’s
call.
Integrated Intelligent Contact Center
to provide better customer service
Direct clients and customers to the right contact quickly
- increasing customer satisfaction and business productivity.
Advanced reporting and multimedia applications maximize
customization and flexibility.
Big-business applications - without a
big price tag
The Business Communications Manager 450
comes with hundreds of telephony features and a full
suite of integrated applications pre-loaded "in
the box" - as your business needs evolve, you can
easily activate more capabilities. Rich multimedia applications
can be activated to voice-and chat-enable a website.
These features are all orderable via simple software
keycodes and do not require extra hardware.
Voice messaging: a must for employees
on the go
Even if employees aren’t there to answer the phone,
they can still get the message; callers can leave information
in a mailbox for selected users, departments or groups
of users. Employees can record personalized greetings
and enjoy anywhere-anytime password-protected access
to their messages marked with calling line ID, time
and date of the call and priority level.
Automated attendant to ensure calls get
answered
This always-on-duty "administrative assistant"
answers calls to your business with personalized greetings
and menu options -- routing calls to the right people,
departments or voice mailboxes. Provisioning less overhead
for staff and satisfied customers.
Advanced Paging Productivity Pack for
sophisticated paging and text-messaging capabilities
The Advanced Paging Productivity Pack (APP Pack) is
a suite of advanced applications designed to increase
employee productivity, improve customer service and
streamline business processes - virtually anywhere paging
and text-messaging are used. Features include One Button
Paging and Text Messaging, Customer Assistance Paging
and Scheduled Announcements.
Ad-hoc conferencing to take care of business
quickly
It’s easy to get the team together for a meeting
at the spur of the moment, regardless of where they’re
located. Simply initiate a teleconference call with
up to 120 total participants using the CEC, with 60
simultaneous participants on one conference, without
the need for a conference operator or service.
Mobility options to keep employees accessible
and connected
Whether your employees are in the office, nearby or
even traveling, BCM450 has a full suite of mobility
offerings to choose from including digital and IP wireless
handsets or even PDA and PC-based soft-clients. Regardless
of location, your employees can stay connected to customers
and each other.
Activity Reporter
Better understand and optimize your call flows - for
improved customer service and cost savings. The basic
version Activity Reporter is an on-box reporting system
that provides reports on Business Communications Manager
telephony data metrics (e.g., Call Accounting, Auto
Attendant Call Routing and Voicemail). The full version
is an off-box system offering more advanced reporting
capabilities and greater flexibility, enabling you to
organize information the way you want.
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